This course is based on the ISO 19011 standard and explains the steps involved in planning, conducting and reporting of audit results. This course prepares the auditor to conduct internal and supplier audits in a professional manner. There are numerous practical exercises and case studies to reinforce the learner’s understanding of the course material.
CONTENT
- The development of quality management
- Quality management principles
- An overview of the requirements of ISO 9001:2015
- Audit principles
- Managing audit programmes
- Audit planning
- Conducting opening meetings
- Methods of auditing
- Auditor conduct
- Recording and evaluating audit results
- Producing audit reports
- Conducting of closing meetings
WHO SHOULD ATTEND?
Any person conducting internal or supplier audits to ISO 9001.
This course is suitable for audit programme managers, company internal auditors and supplier auditors
OUTCOMES
The delegate will be able to:
- Relate the seven quality management principles to ISO 9001 requirements
- Interpret the requirements of ISO 9001:2015
- Apply auditing techniques for obtaining objective evidence
- Establish an audit plan
- Record audit findings in the correct format
- Draw valid conclusions from objective evidence gathered
- Conduct opening an closing meetings
- Write the audit report
- Do follow-up audits
- Contribute to continual improvement of the QMS through conducting effective audits
